Shoff Tackle | Custom Rod Building Supplies

FAQ's

        Frequently Ask Questions

Do I have to pay Sales Tax?
What About Out Of Stock Product?
What are the methods of paying?
When will I be billed?
Can I Order By Phone?
Do You Have A Catalog?
What is the delivery time for orders?
Returns & Exchanges?
Do you have a retail store?
       
Why isn't any items shown in my shopping basket?
Why do I need cookies?
Do You Have a Firewall Installed??
What About International Orders?
Will you falsify the invoice or shipping documents?
When can I expect my international order?
 

 

Do I have to pay Sales Tax?
We are required by law to collect a 8.6% Washington State sales tax on orders delivered within Washington state only. Sales tax must also be charge on shipping and handling charges. OUT OF STATE SALES ARE NOT SUBJECT TO WASHINGTON STATE SALES TAX.

 

What About Out Of Stock Product?
We ship about 95% of our orders complete within 48 hours. There are times when we may run out of stock on some items. We know that when you order you really want everything that you ordered and we strive to ship all orders 100%.

 

What are the methods of paying?
We accept Visa, Master Card, American Express, Discover, and Wire Transfer for which there is a $20.00 bank charge. We do not do C.O.D.'s.
Please be sure to provide your exact billing address and telephone number-the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.

 

You can be confident that your personal and account information is secure at Shoff Tackle. We employ the latest 128-bit encryption technology in all parts of our site that require any personal information.

 

When will I be billed?
Your credit card will be charge when we ship the order. If a item you ordered is out of stock and is on back-order, we will charge your credit card when that item ships.

 

Can I Order By Phone?
Yes, you can, however for better service, and accuracies in ordering it is best to order over the internet or by fax. If you prefer not to order over the internet that is fine go ahead, and call your order in. If you do order by phone e-mail us your complete name and address as well as your e-mail address. This way we can e-mail you the tracking number when we ship.

 

 

 

 

 

Do You Have A Catalog?
NO, we are out of the 2004 catalog's. We will probably not print anymore catalogs. After 30 years of putting a catalog together I am just wore out. The last catalog was loaded with mistakes, and it's just time to call it quits.

 

What is the delivery time for orders?
Most of our orders are shipped by UPS or Postal Service. Regular ground shipments usually take between 1 to 5 business days depending on your location.

 

Returns & Exchanges?
If you are not satisfied for any reason you may return unused items in the original box with all accessories within 15 days for an exchange or refund to the credit card account charged. In order to receive a refund, all merchandise must in the original packaging as received with all headers, labels, instructions, etc. Defective merchandise shall be returned directly to the manufacturer under their return policy; we can help you with that. All returns must be insured and postage prepaid. Please, clearly print/type your name and address on the outside of the package. Merchandise must include a copy of our invoice or packing slip. Shipping and Handling charges are non-refundable. No refunds on closeout or special order items.

 

Do you have a retail store?
No, we have no store front. In order to provide you with the fastest service and best prices, we have chosen to concentrate strictly on internet and  mail order sales. Given our quick turn around time we can have your order to you in no time at all. To serve all of our customers promptly and efficiently, we cannot accept any customer pick-ups or will calls.

 

Why isn't any items shown in my shopping basket?
If you have placed items in your shopping cart, and nothing shows in the basket, it may be because your browser is not set to accept cookies. To fix this, just check your browser setting and enable your cookies. For Internet Explorer this should be in the Tools Menu, under Internet Options. For Netscape this should be in the edit menu under preferences. For more help
click here.

 

DO YOU HAVE A FIREWALL INSTALLED??
Check your setup you may have it set to block cookies. If so you will need to turn it to accept cookies to order. If you're on a network you may have the software set to block cookies. If so you'll need to set it to accept cookies in order to order.

Why do I need cookies?

Our site is designed to use cookies to keep track of the items you order during your shopping session. When you’re ready to check out, all of the items are saved in your shopping cart by using cookies. If you don’t enable cookies in your browser, our site won’t remember what you’ve ordered, so your shopping basket will appear to be empty. For Internet Explorer this should be in the Tools Menu, under Internet Options. For Netscape this should be in the edit menu under preferences.

 

What About International Orders?
We ship to most countries. The lowest cost method is by postal service. Some length limits can apply. The length limits vary from country to country. We can quote you shipping charges before filling the order. We can also ship by UPS, however the charges are usually much higher than the postal service. Customs duty and taxes are the responsibility of the customer.

 

Will you falsify the invoice or shipping documents?
NO, don't even ask us to falsify invoices or shipping documents. It is not worth the savings to you.

 

When can I expect my International order?
From the date we ship it can take from 2 to 6 weeks. The order usually arrives in country within 5 days. The package goes from the control of the postal authorities to Customs. It must be process by Customs, and then it goes back to the postal authorities for delivery. The time spend in Customs is what usually causes time delays. Once we ship the order we can not tell you where it is or when you'll receive it. You do need to have patience. If you think you should have received it, contact your local post office, and or Customs office. WE CAN'T TELL YOU WHERE IT'S AT. YOU CAN HAVE ORDERS SHIPPED BY GLOBAL EXPRESS WHICH DOES GIVE YOU TRACKING ABILITIES. HOWEVER, THIS METHOD IS VERY EXPENSIVE.

 

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